Client Services Coordinator (Administrative)

Full-time
The Pasha Group
Pasha Automotive Services seeks a Client Services Coordinator
Description

Pasha Automotive Services, a division of The Pasha Group, located in San Diego, CA has a Client Services Coordinator role open.

Job Summary

The Client Services Coordinator is responsible for monitoring vehicle flow for assigned client accounts, supporting operations that ensure timely routing of vehicles, and accurately servicing client accounts.

Primary Objectives

• Timely, accurate, and complete report generation, inventory control, data entry, and resolution of discrepancies related to vehicle inventory.

• Support and participation in continuous improvement and quality management programs and initiatives.

• Effective communication and collaboration with internal and external clients.

Duties and Responsibilities

• Print, monitor, and process aging, status, inventory, and other operational reports.

• Enter, process, and update vehicle status data and monitor vehicle flow from arrival at terminal to carrier shipment.

• Receive and process client Original Equipment Manager (OEM) requests and vessel information ensuring systems reflect accurate and timely data.

• Coordinate with multiple departments to ensure that vehicles are processed in a timely manner consistent with contractual obligations and client expectations.

• Review, audit, and generate reports to ensure that data housed in operations management systems is accurate and complete.

• Research and resolve or escalate discrepancies.

• Maintain compliance with ISO requirements and execute related goals as necessary.

• Monitor shipping and carrier processes to ensure timely movement of vehicles through the supply chain.

• Serve as the primary point of contact for clients, answering questions, resolving discrepancies, and engaging with the operations group.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education

• High school diploma or equivalent (HSED) required

Preferred Education

• Associate Degree or related college coursework preferred

Required Work Experience

• 2+ years’ experience in a Client Services or related position

Required Knowledge, Skills and Abilities

• Demonstrated proficiency with Microsoft Office products at the following levels:

◦ Word, Outlook: Basic level of skill

◦ Excel: Intermediate level of skill

• Proficient with ten key by touch and typing speed of 35 WPM

• Ability to communicate clearly with excellent verbal, written, and listening skills

• Ability to work as an individual contributor and as a valued participant in a team based environment

• Excellent customer service skills with the ability to develop effective professional relationships.

• Attention to detail with a high degree of accuracy with data entry

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device – Often

Walk/travel within office environment, crouch/bend to access floor-level storage – Often

Use hands/fingers to operate office equipment, type/complete data input, write – Often

Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds – Regularly

Sight sufficient to read instructions, documents, and screen-based information – Often

Use hands/fingers to manipulate and file documents, folders, small objects – Regularly

Working Environment

This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel Requirements

Est. Amount Brief Description

10% Must be able to travel independently to U.S.locations including Hawaii.

COMPETENCIES

Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.

Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.

Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Screening Requirements

Background Checks

Driving Record Review

Drug Testing

Must be fully vaccinated against COVID-19.

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.
Zone 2: Starting rate $20.00; up to $23.00 for highly qualified candidates

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories.

 

 

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