IT Service Desk Administrator III

Full-time
The Pasha Group
IT position with The Pasha Group - Corporate Office
Description

About The Pasha Group
Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

Why work at The Pasha Group?
Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

  • Various career paths
  • Career development
  • Flexibility and Hybrid work schedules
  • Digital learning platform with tuition reimbursement
  • Serving communities where we work and live

Compensation and benefits for full time positions:

  • Competitive compensation based on experience and qualifications.
  • Medical, Dental, Vision, and Life Insurance programs
  • Employer Paid Short & Long Term Disability Insurance
  • Commuter benefit program
  • Flexible spending accounts
  • 401K with a Profit Sharing Plan
  • Wellness Program
  • Employee discount programs
  • Paid Volunteer Time at Company-Sponsored Events in the Community

Here’s more about the job:

The IT Service Desk Administrator III independently provides routine to complex day-to-day hands on support for the organization’s end users, laptops, desktops, servers, mobile devices, and applications to promote seamless use of the IT infrastructure in the work environment.

Primary Objectives:

  • Independently process ServiceDesk tickets to resolution or escalation.
  • Provide excellent customer service to users.
  • Identify and resolve technical problems to assist the user community.
  • Install, test, troubleshoot, and repair computer hardware, software, and peripherals.

Duties and Responsibilities:

  • Respond to customers in person, on the phone, via instant message, and email in a professional, confident and courteous manner answering technical inquiries, diagnosing reported problems or configuration issues, recommending solutions, and escalating when appropriate.
  • Participate in a standard rotation of after-hours on-call support and EDI monitoring.
  • Troubleshoot, configure, install, maintain, upgrade and deploy workstations, laptops, tablets, printers, IP phones and computer peripherals.
  • Independently research and recommend technical resolutions and process improvement via interaction in technical discussions and knowledge base documentation.
  • Participate in the patch management processes.
  • Track, prioritize, document, communicate, and resolve support requests using Remedy Force ticket system.
  • Test software and hardware to evaluate ease of use and whether product will aid user in performing work.

Required Education:

  • Associate degree in computer science or related field or equivalent combination of coursework and experience in directly related field required.

Required Work Experience

  • 6+ years of experience in a client-facing technical support/service desk context
  • Experience using imaging, scripting, remote access tools, consoles and desktop management tools such as SCCM

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.

Zone 1: $34.00 – $38.50

Must be fully vaccinated against COVID-19.

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories.

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