Manager, EDI and Application Support

Full-time
The Pasha Group
Management position with The Pasha Group
Description

About The Pasha Group
Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

Why work at The Pasha Group?
Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

  • Various career paths
  • Career development
  • Flexibility and Hybrid work schedules
  • Digital learning platform with tuition reimbursement
  • Serving communities where we work and live

Compensation and benefits for full time positions:

  • Competitive compensation based on experience and qualifications.
  • Medical, Dental, Vision, and Life Insurance programs
  • Employer Paid Short & Long Term Disability Insurance
  • Commuter benefit program
  • Flexible spending accounts
  • 401K with a Profit Sharing Plan
  • Wellness Program
  • Employee discount programs
  • Paid Volunteer Time at Company-Sponsored Events in the Community

Here’s more about the job:

The EDI and Application Support Manager provides tactical management of the Shared Service Centers (SSC) EDI and Application Support functions and ensures effective delivery of service with a focus on coordination, quality , resource utilization, and efficiency.

Primary Objectives

  • Provide leadership and operational oversight of teams responsible for EDI, exception management, and SSC application support to ensure resources are properly aligned, workloads are balanced, issues are properly addressed, and required service quality is achieved.
  • Manage and drive operational excellence, driving improvement against key performance indicators as defined by Service Level Agreements, internal quality and efficiency targets, and reporting.
  • Develop synergies between assigned teams and other business units to improve the overall efficiency and effectiveness of the SSC.
  • Foster a continuous learning environment through commitment to effective, high quality training and development of new and existing employees.
  • Identify and drive process improvement and support a proactive culture of continuous improvement.

 Duties and Responsibilities

  • Assign and delegate work to team members by managing daily workflow of team, adjusting assignments as needed to cover fluctuations in volume, employee absences, and other changes as they occur.
  • Train, coach, and mentor staff.  Evaluate proficiency and cross-training requirements.  Create and execute training plans to ensure that each team member is fully functional and obtains required proficiencies.
  • Coordinate the resolution of escalated issues, exceptions, and discrepancies with customers, business units, and vendors.
  • Monitor, audit, and validate resolution of EDI errors, Application Support processes, and adherence to company policy and applicable regulations.
  • Research and correct discrepancies and act as liaison with customers and vendors to resolve EDI and Application issues.
  • Test computer applications and collaborate with IT to expand functionality of proprietary applications.
  • Update operating systems as required, including QA and Test.
  • Identify, analyze, and resolve or communicate exception errors to the appropriate trading partners or internal partners.
  • Pursue in-depth ‘root cause’ analysis for EDI and Application process and system issues.
  • Audit process quality, provide corrective coaching, and ensure compliance with company policy and applicable regulations.

 Preferred Education

  • Bachelor’s degree in Business, Management Information Systems (MIS) or related field preferred

Required Work Experience

  • 5+ years of experience in a related EDI role with responsibility for providing application support to internal teams.
  • 3+ years of experience supervising staff

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.

Zone 3: Starting rate $75,000; up to $90,000 for highly qualified candidates

Must be fully vaccinated against COVID-19.

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories. #ZR

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