About The Pasha Group
Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

Why work at The Pasha Group?
Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

• Various career paths
• Career development
• Flexibility and Hybrid work schedules
• Digital learning platform with tuition reimbursement
• Serving communities where we work and live

Compensation and benefits for full time positions:

• Competitive compensation based on experience and qualifications.
• Medical, Dental, Vision, and Life Insurance programs
• Employer Paid Short & Long Term Disability Insurance
• Commuter benefit program
• Flexible spending accounts
• 401K with a Profit Sharing Plan
• Wellness Program
• Employee discount programs
• Paid Volunteer Time at Company-Sponsored Events in the Community

Here’s more about the job:

The Process and Systems Analyst monitors operational adherence to established processes and work flows, develops process documentation, and provides metrics reporting against key performance indicators (KPI) to support management and process improvement.

Duties and Responsibilities

• Champion projects to drive quality improvements; Use understanding of systems and processes to anticipate and prevent problems and errors through process enhancement and system-based and process-based controls.
• Manage SSC CAPA (Corrective Action Preventative Action) program; Lead and participate in root-cause-analysis and investigation of service and process problems; Identify appropriate corrective action and/or follow-up as required.
• Function as point of contact for testing/implementing new system functionality.
• Assist management team with employee training to ensure quality of work is maintained.
• Support management teams with process adherence information and feedback to assist in definition and improvement of standards, processes, and procedures.
• Maintain updated documentation of business processes and policies.
• Support implementation and communication of new and updated processes and workflows.
• Prepare and provide KPI and related metrics reporting.
• Measure and assess adherence to established processes through audit, direct observation, and evaluation of processing outcomes.
• Perform regular audits of each SSC site to ensure compliance with SSC management standards.
• Analyze site practices against Management Operating System (MOS).
• Identify trends, process challenges, and need for additional associate training, job aids or clarification.
• Communicate audit progress and findings by preparing reports and providing information in meetings.
• Validate and maintain accurate, timely, and thorough records in proprietary databases.
• Recommend improvements in internal control structure.
• Support the Company’s goals and objectives at all times and in all transactions with internal and external customers.
• Other duties as assigned.

 Required Education

• Bachelor’s degree or equivalent combination of experience and coursework

Required Work Experience

•  5+ years of progressively responsible experience in a high volume processing environment.
• Experience with data management, process improvement, and data quality/audit and associated reporting.

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below.
Zone 5: $90,000-$105,000

Must be fully vaccinated against COVID-19.

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories.

About The Author: Karline Deshane