Job Summary

The Systems Administrator is primarily responsible for installing, configuring, and maintaining physical and virtual operating systems in support of business processing requirements. This position will install, upgrade, and patch operating systems and complex software packages, which will be scheduled in accordance with established IT policies and procedures.

Primary Objectives

• Support Windows based technology server platforms.

• Recommend and implement improvements of systems through the implementation of new technology or maximizing the efficiency of existing technology systems.

• Develop procedures and work instructions which support the organization’s operational and security requirements.

• Maintain and support the integrity of the operating system environment and various computer systems.

• Perform systems maintenance, backups, patches, and deployments.

Duties and Responsibilities

• Administer, organize, and maintain the Active Directory and Group Policy Objects.

• Administer, setup, and maintain backups for Window Servers, SQL Servers, and applications.

• Administer, install, and troubleshoot hardware, peripherals, services, directories, storage, and components in accordance with standards and operational requirements.

• Use System Center Configuration Manager (SCCM) to create, develop, and deploy workstation images, create software packages, and perform system deployments.

• Script installation of various software programs for centralized deployment.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure and add new services as necessary.

• Schedule, perform, and monitor daily system backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Perform data recovery as needed.

• Participate in weekly rotations of after-hours on-call support.

• Track, prioritize, document, communicate, and resolve support requests using ServiceDesk ticket system.

• Participate in daily operational and security monitoring of the server systems.

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted groups.

• Monitor and maintain software licensing and maintenance agreements.

• Participate on project teams.

• Manage systems in accordance with corporate standards and procedures.

• Provide second tier technical support to the Service Desk.

• Develop and maintain procedures and processes.

• Write or revise knowledge base documents and procedures.

• Automate tasks using PowerShell.

• Manage, maintain, and administer The Pasha Group’s intranet using Share Point Online.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education

• Bachelor’s degree in a computer related field or equivalent combination of coursework and experience in directly-related field required

Required Licenses and Certifications

• Valid state-issued driver’s license and acceptable DMV record

• Transportation Worker Identification Credential (TWIC) required

Preferred Licenses and Certifications

• Microsoft certifications in Azure, Office365 and Systems Administration preferred

Required Work Experience

• 3+ years experience as a Windows Systems Administrator

• 3+ years of advanced administration of virtualized environments with corporate management software

• 3+ years of administration of Microsoft Azure Active Directory and Office365 systems

• 3+ years using PowerShell to automate management of systems

Preferred Work Experience

• Experience using imaging, scripting, remote access tools, consoles, and desktop management tools strongly

preferred

Required Knowledge, Skills and Abilities

• Strong knowledge of IT infrastructure standards and best practices.

• Demonstrated knowledge of information security, compliance, and IT audit requirements.

• Ability to read, interpret, and apply technical manuals, materials, and knowledge bases.

• Ability to identify and resolve complex issues using innovative research and analysis.

• Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams.

• Ability to multi-task, manage priorities, and meet critical deadlines.

• Ability to communicate technical concepts and details to a non-technical audience, including leadership.

• Ability to communicate in technical terms with departmental staff.

• Demonstrated proficiency with Microsoft Office products at the following levels:

◦ Word, Excel, PowerPoint, Outlook: Intermediate level of skill

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device – Often

Walk/travel within office environment, crouch/bend to access floor-level storage – Often

Use hands/fingers to operate office equipment, type/complete data input, write – Often

Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds – Regularly

Sight sufficient to read instructions, documents, and screen-based information – Often

Use hands/fingers to manipulate and file documents, folders, small objects – Regularly

Working Environment

This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel Requirements

Est. Amount Brief Description

20% Must be able to travel independently U.S. locations including Hawaii.

COMPETENCIES

Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.

Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.

Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

Screening Requirements

Background Checks

Driving Record Review

Must be fully vaccinated against COVID-19.

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.

Zone 1: $43.00 – $52.50