Job Summary

The Load Planner/Operations Support Coordinator is responsible for planning outbound container loads and supporting dispatch, warehouse, and container drayage administration.

Primary Objectives

• Accurate and efficient building of outbound container loads for assigned facilities.

• Timely and accurate updates of status information and shipment records in databases, spreadsheets, and tools.

• Validation of shipment status and locations using exception reports, spreadsheets, websites, and other tools and methods.

• Coordination of trucks and their paperwork arriving for pickup and delivery.

• Proactive support of dispatch and warehouse management teams.

Duties and Responsibilities

• Build outbound loads using efficient, cost-effective cargo consolidation and ensuring applicable restrictions, requirements, and timeframes are met.

• Collaborate with Outbound Registration coordinators to identify specific ports where consolidation is most efficient for specific shipments.

• Generate manifests for export container loads and provide to overseas Port Agents and customers upon stuffing.

• Prepare Bills of Lading (BOLs) and other shipment paperwork as needed and ensure BOLs are on hand for scheduled loads.

• Initiate regular communication with Transportation Service Providers (TSPs) and ensure information related to consolidation issues and shipment activity is provided in a timely manner.

• Partner with freight terminal managers to coordinate the drayage, physical loading, and departure of planned outbound containers.

• Reconcile Outbound Inventory weekly in conjunction with the freight terminal manager.

• Establish and maintain professional relationships with customers to ensure high levels of service.

• Monitor touch points on transportation issues, including but not limited to, RDD non conformity, potential missed deliveries, extended dwell times, and others as needed.

• Support dispatch teams by correcting problems, updating loads, and generating required paperwork for carriers, brokers, agents, and warehouses.

• Closely track and monitor cargo movements between agents and port warehouses.

• Respond to tracing requests from local agents and customer service staff.

• Research shipment statuses and update move management systems as needed.

• Respond to same day complaints and questions with communication back to customer points of contact.

• Assist with warehouse inventory monitoring and reporting.

• Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education

• High school diploma or equivalent (HSED)

Preferred Education

• Associate degree in Business, Logistics, or related field, or equivalent combination of coursework and experience in a directly related field

Required Work Experience

• 2+ years of experience in a warehouse environment with direct responsibility for loading and unloading freight

Preferred Work Experience

• 2+ years of experience in the transportation industry preferred

Required Knowledge, Skills and Abilities

• Knowledge of load planning standards and practices.

• Excellent customer service skills with the ability to develop effective professional relationships.

• Strong quantitative and analytical thinking skills

• Strong problem solving and multi-tasking skills

• Ability to manage workload and prioritize effectively under minimal supervision.

• Demonstrated proficiency with Microsoft Office products at the following levels:

◦ Excel, Word, and Outlook: Basic level of skill


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device – Often

Walk/travel within office environment, crouch/bend to access floor-level storage – Often

Use hands/fingers to operate office equipment, type/complete data input, write – Often

Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds – Regularly

Sight sufficient to read instructions, documents, and screen-based information – Often

Use hands/fingers to manipulate and file documents, folders, small objects – Regularly

Working Environment

This role requires work that may involve the following environmental conditions:

• Freight warehouse facility, office, outdoor yard and lot, and workshop settings, where hot, humid, cold, and other inclement weather conditions may occur.

• Moderate levels of noise.


Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.

Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.

Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Screening Requirements

Background Checks

Must be fully vaccinated against COVID-19.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.
Zone 3: $18.00 – $22.00

Karline Deshane

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